Aplazo

51-200 employees
16 jobs posted

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Jr. Support Operations Analyst

Added

5 hours ago

Location

🇲🇽 Mexico City

Type

Full time

Salary

Salary not provided

Related skills

data analysis sql google sheets python excel

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📋 Description

End-to-end case ownership for high-impact escalated issues
Monitor support data to detect failure patterns early
Diagnose root causes, not symptoms
Design operational fixes and workflows to remove friction
Propose automations to cut costs and speed up resolution
Build support flows and Knowledge Base content

🎯 Requirements

Customer obsession and accountability
Degree completed/final-semester in Engineering, Mathematics, Economics, Data, or Business Administration
Problem-solving mindset
Data skills: Excel/Google Sheets; interest in SQL/Python
Effective communication and cross-functional collaboration
Basic SQL or automation scripts; familiarity with AI tools

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