Junior Account Manager

📋 Description

• Build and nurture trusted, long-term relationships with our top-tier customers.
• Drive retention and proactively reactivate dormant accounts.
• Identify opportunities for personalized outreach and email campaigns.
• Resolve customer inquiries and issues with efficiency and professionalism.
• Act as a bridge between customers and our product team, ensuring feedback is translated into actionable improvements to achieve shared goals.

🎯 Requirements

• Fluency in English (C1+), both written and verbal.
• Exceptional communication and interpersonal skills.
• Experience in customer support, account management, or a role focused on high-value customers.
• A proven ability to work with top-tier clients, delivering outstanding service and fostering loyalty.
• A strong sense of ownership and accountability for your area of responsibility.
• Flexible to work either 14:00–23:00 or 17:00–02:00 Kyiv time, Sun–Thu, with a 1-hour break.

🎁 Benefits

• Work: Remote-first setup with offices, gear, and remote-work setup compensation.
• Growth: Fair pay with reviews; after probation, education and English courses.
• Health & time off: Medical insurance, psychologist, unlimited sick days, and 31 vacation days/year.
• Team: Corporate events, team-building activities, and paid participation in sports.