Junior Customer Support Agent

📋 Description

• Join the Customer Support team as a Junior Customer Success Agent, remote in Málaga.
• Resolve customer requests via tickets, email, and other channels.
• Collaborate with Operations, Product, Marketing, IT to improve journeys.
• Identify technical issues and opportunities for process improvements.
• Help shape how millions of consumers interact with our platforms.
• Support a cloud-based, global destination for shoppers.

🎯 Requirements

• Experience in customer success or a related field.
• Strong organizational skills and ability to manage multiple priorities.
• Attention to detail in analysing cases and follow-ups.
• Team-oriented with cross-department collaboration.
• Problem-solving mindset and continuous improvement.
• Fluent in Spanish and English; adapt tone for customers.

🎁 Benefits

• Internal mobility opportunities for growth.
• Supportive team with diverse perspectives.
• 32 days of paid vacation plus your birthday off.
• Flexible hybrid working scheme.
• Learning budget and internal training.
• Mental health coaching and wellbeing support.