Junior Customer Support Agent - RiseGuide

📋 Description

• Be the voice and face RiseGuide for users: respond to emails and chats; future phone calls; work shifts including nights; meet KPIs.
• Improve support processes: tweak macros; test and launch new tools and flows.
• Deep dive into product: master all support flows; identify bottlenecks; help make service easier and more effective.

🎯 Requirements

• 3+ months in Customer Support; candidates from related domains considered.
• Fluent English (B2+) spoken and written with users worldwide.
• Attention to detail when collecting information for escalation to technical/product/legal teams.
• Empathy and customer-centric mindset; maintain positive user experience, even in tough cases.
• Fast adaptability; embrace new flows, tools, and processes.

🎁 Benefits

• Zendesk knowledge is a plus.
• Understanding key support metrics: First Response Time, Resolution Time, CSAT; ability to influence them through your work.
• Access to domain education programs for professional growth (e.g., 2-month manager school and AI/prod clubs).
• Strong collaboration network and expert support across a global team.