Junior Customer Support Specialist (CAN)

📋 Description

• Respond to customer queries via email (refunds/cancellations).
• Escalate advanced queries to internal channels.
• Grow knowledge of Paddle products to tackle more complex queries.
• Collect feedback and help improve processes; join team meetings.
• Work standard hours Monday–Friday with a global team.

🎯 Requirements

• 0-2 years in customer support or eager to start.
• Proficient English speaker.
• Remote-friendly and comfortable across GMT/AEST/EST.
• Enjoy helping people and sharing feedback to grow.
• Strong written and verbal communication.
• SaaS experience or Zendesk knowledge a plus.

🎁 Benefits

• Remote-friendly with flexible work options.
• Generous holiday leave; 4 months paid family leave.
• Annual learning fund and internal/external training.
• Global, diverse Paddle team culture.