Provide 1st line IT support for end users across Europe.
Troubleshoot and resolve issues related to Microsoft 365, Windows 10/11, Identity & Access
Register, classify, and follow up on tickets using internal processes.
Escalate complex issues to 2nd line support when needed.
Contribute to documentation, knowledge base articles, and service catalog improvements.
Identify and document workarounds and recurring issues.

🎯 Requirements

2-3 years of experience in an IT Service Desk, Help Desk, or End User Support role
Strong communication skills in English, French, and Spanish
Solid troubleshooting skills, especially with Windows and Microsoft 365
Strong customer service mindset and initiative
Proactive, 'can-do' attitude
Secondary school diploma

🎁 Benefits

Opportunity to work on impactful, global IT projects
Collaborative and international environment
Exposure to business-critical systems
Continuous learning and professional growth opportunities

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