Junior IT Administrator - HealthTech SaaS

📋 Description

• Helpdesk: monitor Slack and Jira; triage and resolve issues.
• Onboarding & Offboarding: provision/deprovision SaaS accounts and hardware.
• Asset & Inventory Management: license/software/hardware audits for compliance.
• Hardware Lifecycle Logistics: coordinate remote device shipments and returns.
• Knowledge Base Documentation: build and maintain internal IT docs.
• Strategic Project Support: assist with identity management, SSO expansion, SOC 2 mapping.

🎯 Requirements

• 1–2 years IT helpdesk or desktop support experience.
• OS Troubleshooting: macOS and Windows.
• SaaS Administration: administer web-based enterprise SaaS apps.
• Core Security Hygiene: MFA, least privilege, secure offboarding.
• Identity & Access Tools: Google Workspace admin and SSO concepts.
• Ticketing & Comm Suites: Jira Service Management and Slack.

🎁 Benefits

• 100% Remote Work: freedom to work from anywhere.
• Competitive USD pay: market-leading compensation.
• Paid Time Off: well-being and recharge.
• Autonomy: manage your time to deliver results.
• Top American Companies: work on high-impact projects.