Deliver a professional, customer‑focused service to laboratory staff and business users.
Communicate clearly with users regarding progress, resolution, and next steps.
Build positive working relationships with site staff and IT colleagues.
Provide on‑site IT support for desktops, laptops, peripherals, and specialist laboratory devices.
Resolve incidents and service requests efficiently in line with agreed SLAs.
Install, configure, maintain, and replace IT hardware and software.

🎯 Requirements

3+ years of experience in IT Field Service, Desktop Support, or a similar role
Strong knowledge of Windows environments and hardware troubleshooting
Experience with tools such as Intune, SCCM, and laptop imaging
Familiarity with IT service management practices (e.g. ITIL)
Clear communication and customer-focused approach
Ability to work independently across multiple locations (Maastricht, Brugge, Keulen, Amsterdam)

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