Junior Level 3 Support Analyst

📋 Description

• Join our global Level 3 Support team to resolve complex technical issues with customers.
• Collaborate with Engineering, Product, Operations, and Customer Success to troubleshoot and resolve
• Provide 24/7 on-call support for critical issues and adapt schedule to ensure worldwide coverage.
• Develop deep product knowledge across Anaplan’s platform and tools (including Grafana).
• Lead release reviews and onboard new features to global support teams.

🎯 Requirements

• Essential: degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other
• Experience in data analysis (Excel or similar tools) and English proficiency.
• Analytical mindset, problem-solving, and ability to work under time constraints.
• Excellent communication to convey technical information clearly.
• Preferred: familiarity with SaaS platforms, monitoring tools (Grafana) or willingness to learn

🎁 Benefits

• Competitive compensation and a Winning Culture at Anaplan.
• Global exposure and collaboration with diverse teams.
• On-call responsibilities compensated as part of a flexible schedule.