Junior Level 3 Support Analyst

📋 Description

• Resolve the most complex technical issues from support tickets
• Build deep knowledge of Anaplan’s platform and Grafana
• Guide customers through complex solutions with cross-team help
• Raise and track product bugs when identified
• Communicate investigation progress and outcomes to internal teams
• Provide 24/7 on-call support and adjust schedules for global coverage

🎯 Requirements

• Graduate or early-career with data analysis experience (Excel or similar)
• Degree in Math, Physics, Electronic Eng, CS or technical field with large datasets
• Fluent or professional English
• Quick learner with curiosity for understanding complex systems
• Genuine passion for problem-solving and resilience
• Analytical mindset with methodical, detail-oriented approach
• Able to thrive under time constraints in a fast-paced environment
• Excellent communication skills to convey technical information clearly
• Familiarity with SaaS support environments or complex data systems
• Experience with Grafana (monitoring) or willingness to learn
• Adaptability to shifting priorities and multiple concurrent issues
• Team player, cross-functional with global teams
• Enthusiasm for customer success and delivering high-quality solutions

🎁 Benefits

• Global, Winning Culture with collaborative teams
• Opportunity to work with Fortune 50 customers
• Cross-functional, geographically distributed teams
• 24/7 on-call support for critical issues
• DEIB commitment and inclusive culture
• Reasonable accommodations in hiring/interview process