Junior Operations Agent - Bulgarian speaker

📋 Description

• Talk by phone and e-mail with the network of car partners, advise them for submission a claim and
• Talk by phone and e-mail with partner carriers regarding the transport status of the cars purchased
• Monitor inbound and outbound calls and emails responses to assess associates demeanor, accuracy
• Ensure that it meets the business objectives and procedures of the company in communication and
• Ensure that car partners are kept constantly informed of the status of their complaints and
• Check the complaints received and ensures that the damages were not specified in the data sheet

🎯 Requirements

• At least one year of work experience as a quality assurance manager in call centers / BPO
• Bachelor's degree
• Native or Advance Bulgarian speaker
• Fluent in English (spoken and written)
• Excellent verbal, written and interpersonal communication skills
• Exceptional listening and analytical skills