Junior Operations Assistant

📋 Description

• Monitor performance via reports and dashboards; analyze trends.
• Review reports on failed shipments, missed SLAs, and data quality issues.
• Analyze retrieved data to identify patterns, trends, and insights.
• Create reports and dashboards using Google Sheets.
• Manage and respond to queries via Zendesk; monitor order fulfilment dashboards.
• Provide status updates to internal stakeholders and address issues promptly.

🎯 Requirements

• Proficient in MS Excel and Google Sheets; SQL is a plus.
• Ability to interrogate and visualize data to define problems and solutions.
• Strong customer focus and interpersonal skills.
• Problem solving and analytical mindset.
• Experience with Zendesk and Jira is advantageous.
• Ownership mentality; able to prioritize time-sensitive tasks and share feedback.

🎁 Benefits

• Generous remuneration and stock units
• Comprehensive health coverage
• Gym and wellness expense reimbursement
• Zomato digital meal credits and pantry snacks
• Work from Anywhere for 4 weeks per year
• Generous vacation policy, including duvet days and mental health days