Junior Service Desk Agent

📋 Description

• Provide technical support through inbound voice calls
• Resolve incidents during the first call whenever possible
• Support clinical applications, desktop applications, hardware, access, connectivity, and other
• Document troubleshooting steps and resolutions in the service-management system
• Escalate unresolved issues to the appropriate technical support team

🎯 Requirements

• Diploma, degree, or equivalent experience in IT or a related field
• Previous experience in an IT Service Desk, Help Desk, Technical Support, or Contact Center role
• Experience providing technical support by telephone in a high-volume environment
• Basic knowledge of computers, operating systems, applications, hardware, networking, and access
• Strong troubleshooting and problem-solving skills
• Clear verbal communication and good customer-service skills

🎁 Benefits

• Competitive salary package
• Share plan and company performance bonuses
• Career coaching and global career opportunities
• Internal development programmes
• Training, certifications, coaching, online learning platform subscriptions
• Hybrid work and flexible working hours