Junior Service Desk Agent

📋 Description

• Provide technical support through inbound voice calls
• Ask questions to understand and troubleshoot user issues
• Resolve incidents during the first call whenever possible
• Support clinical applications, desktop applications, hardware, access, connectivity, and other
• Take ownership of incidents through resolution or escalation
• Explain solutions clearly and provide updates to users

🎯 Requirements

• Diploma, degree, or equivalent experience in IT or a related field
• Previous experience in an IT Service Desk, Help Desk, Technical Support, or Contact Center role
• Experience providing technical support by telephone in a high-volume environment
• Basic knowledge of computers, operating systems, applications, hardware, networking, and access
• Strong troubleshooting and problem-solving skills
• Clear verbal communication and good customer-service skills

🎁 Benefits

• Competitive salary package, share plan, company performance bonuses, value-based recognition
• Career coaching, global career opportunities, non-linear career paths, internal development
• Complex projects, rotations, internal tech communities, training, certifications, coaching, online
• Hybrid work and flexible working hours, employee assistance programme
• Global internal wellbeing programme, access to wellbeing apps
• Global internal tech communities, hobby clubs and interest groups, inclusion and diversity