Junior Service Desk Analyst

📋 Description

• Solve support incidents in a timely manner
• Document known issues and solutions
• Work with project teams to gather product and process knowledge
• Escalate incidents (when necessary) to minimize downtime for Client teammates, partners, and
• Ask appropriate probing questions to determine, diagnose and solve customer support issues
• Apply the appropriate solution to address the issue and resolve most IT incidents encountered at

🎯 Requirements

• Private, dedicated office / workspace and strong wired internet connection
• Associate's degree in Computer Science/Information Systems (or similar technical major) from an
• 6 months of related experience
• Related experience and/or technical certifications may be considered in lieu of educational
• Demonstrated ability to solve issues with healthcare and clinical applications
• Knowledge of computer, IT, printer, and network troubleshooting and installation procedures

🎁 Benefits

• Competitive salary package, share plan, company performance bonuses
• Career coaching, global career opportunities, learning and development programs
• Complex jewelry projects, professional training and certifications
• Hybrid work and flexible working hours
• Employee assistance programme and health resources