Junior Service Desk Analyst

📋 Description

• Provide technical support through inbound voice calls.
• Troubleshoot and resolve IT incidents.
• Support clinical and desktop applications.
• Document issues accurately in the service-management system.
• Escalate incidents when additional technical assistance is required.
• Identify recurring issues and share trends with Service Desk leadership.

🎯 Requirements

• Diploma, degree, or equivalent in IT or related field.
• Experience in IT Service Desk, Help Desk, Technical Support, or Contact Center role.
• Experience providing technical support over the phone in high-volume environment.
• Basic knowledge of computers, operating systems, applications, networking, and access management.
• Strong troubleshooting and problem-solving skills.
• Clear verbal communication and customer-service skills.