Junior Service Desk Analyst (Apprenticeship)

📋 Description

• Serve as the primary contact for IT-related issues, inquiries, and service requests via various
• Log, classify, and prioritize incidents and requests using ITSM tools and following established
• Troubleshoot and resolve IT problems or escalate complex issues to appropriate support teams
• Provide clear, professional guidance to customers on appropriate courses of action and expected
• Collaborate with internal and external departments to deliver high-quality service and maintain
• Monitor and track open tickets to ensure timely resolution and adherence to service level agreements

🎯 Requirements

• Intermediate English language skills (both written and verbal)
• Good communication, documentation, and collaboration skills
• Self-driven with the ability to take ownership and follow through
• Willingness to work in a 24/7 support environment
• Willingness to work in on call support model
• Strong analytical thinking and problem-solving skills