Junior Support Engineer

📋 Description

• Triage and respond to incident and outage tickets from monitoring or customer reports.
• Track support tickets to resolution, meeting SLA response times.
• Collaborate with internal technical teams and escalate incidents as needed.
• Coordinate with global sites and data center technicians for hardware recovery.
• Troubleshoot mobile hardware, software, OS, and network connectivity issues.
• Participate in on-call rotation for continuous incident response coverage.

🎯 Requirements

• 0-2 years experience in technical support or comparable role.
• Bachelor's degree in Computer Science or related field or equivalent.
• Basic knowledge of incident response for network and software infrastructure.
• Understanding of networking fundamentals: LAN, WAN, VLANs, firewalls, switches.
• Familiarity with Linux, macOS, Android, and iOS operating systems.
• Knowledge of command-line tools: SSH, SCP, Bash, cURL, Vim, Python, tcpdump.

🎁 Benefits

• Hands-on experience with global cloud and on-premises infrastructure.
• Exposure to incident management, networking, and systems troubleshooting.
• Collaboration with international technical and engineering teams.
• Skill development through cross-training and new technologies.
• Opportunity to contribute to operational process improvements.