Junior Support Engineer

📋 Description

• Serve as first contact for customer support via phone, tickets, and email.
• Triage, prioritize, and manage incoming tickets; reproduce issues.
• Communicate status and next steps clearly to customers.
• Investigate and resolve technical issues across frontend (JS/TS), API/backend, and SQL data.
• Hands-on work: write SQL queries; debug with logs; develop small TS/JS fixes.
• Collaborate with Engineering on escalations, root-cause analysis, and product improvements.

🎯 Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• Strong foundational knowledge of JavaScript or TypeScript.
• Strong knowledge of SQL and relational databases.
• Basic web technologies (APIs, HTTP, frontend/backend concepts).
• Ability to troubleshoot problems logically; learn quickly; communicate clearly.
• Must be eligible to work in the UK and have five consecutive years of UK residency; undergo security vetting.

🎁 Benefits

• 28 days holiday plus UK bank holidays.
• Private medical, dental, and vision insurance for you and dependents.
• 18 weeks paid parental leave for primary caregivers.
• Pension through Nest with 3% employer contribution.
• Gym reimbursement for you and your partner.
• Equipment allowance to set up your home office.