Added
18 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

android linux bash networking jira

📋 Description

  • Triage and respond to incident and outage tickets
  • Track support tickets through resolution within SLAs
  • Collaborate with internal teams and escalate incidents
  • Coordinate with global sites and data center technicians
  • Work with cloud and on-premises teams to restore service
  • Troubleshoot mobile device hardware, software, and network issues

🎯 Requirements

  • 0-2 years technical support or comparable experience
  • Bachelor's degree in CS or related field, or equivalent
  • Knowledge of networking fundamentals (LAN, WAN, VLANs, firewalls)
  • Familiarity with Linux, macOS, Android, iOS operating systems
  • Knowledge of command-line tools (SSH, Bash, curl, Python)
  • Familiarity with Jira, Slack, Google Workspace, Zoom

🎁 Benefits

  • Hands-on experience with global cloud and on-premises infrastructure
  • Exposure to incident management, networking, and troubleshooting
  • Collaborate with experienced technical teams internationally
  • Opportunities for cross-training and skill development
  • Contribute to improving operational processes and documentation
  • Salary, healthcare, and paid leave not specified
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