Junior Support Specialist

📋 Description

• Ramp up and take ownership of increasingly complex support cases.
• Become fluent in equity management concepts and Ledgy's product.
• Shadow CSMs on customer calls; onboarding with mentorship.
• Adopt AI tools like Claude, n8n, Notion AI to boost output.
• Build deep product knowledge and best practices in customer contact.
• Diagnose and resolve issues; multi-channel support and integrations.

🎯 Requirements

• 1 year of experience in B2B/B2C SaaS customer service.
• Experience leveraging AI workflows (e.g., Claude) to automate tasks.
• Natural problem-solver with strong analytical thinking.
• Excellent communication skills; explain technical concepts clearly.
• Self-motivated learner eager to grow in a fast-paced startup.
• Hybrid work model with at least 2 days in the office per week.

🎁 Benefits

• Flexible hours, 25 days vacation, and up to 40 days remote work.
• Generous learning & development budget.
• Competitive compensation package including equity and performance bonuses.
• Growth opportunities with a fast-paced startup and internal promotions.