Respond to and resolve queries from our customer’s customers via email, including refunds or cancellations.
Escalate advanced/complex queries to appropriate internal channels.
Continuously improve knowledge of Paddle products to handle more advanced queries.
Collect feedback, report issues, and help improve processes during team meetings.

🎯 Requirements

0-2 years experience in customer support or related role.
Proficient English speaker.
Happy to work remotely and coordinate across GMT/AEST/EST.
Love interacting with and helping people.
Share experiences and feedback to build skills.
Investigative mindset and desire to continuously improve.

🎁 Benefits

Remote-friendly; work from anywhere.
Four months paid family leave.
Annual learning fund for personal development.
Regular internal and external training.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot