Junior Technical Account Manager

📋 Description

• Monitor and analyze merchant portfolio performance across methods and markets.
• Support merchants' day-to-day ops; troubleshoot issues with product and fraud teams.
• Prepare and present periodic performance reviews with data-driven insights.
• Assist onboarding and go-live of new merchants; ensure technical requirements are met.
• Collaborate with senior teammates on investigations and initiatives; share tools.

🎯 Requirements

• Analytical mindset; comfortable with data, patterns, and turning numbers into insights.
• Strong written and verbal communication; manage internal stakeholders and merchants.
• Proactive ownership; investigate, follow up, and close the loop.
• Ability to manage multiple priorities with quality and attention to detail.
• Comfort with ambiguity and fast-paced environments.

🎁 Benefits

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs.
• EBANX Skills: Budget for courses and certifications.
• Language Classes: Language classes to support development.
• Health & Well-being: Medical and dental plans with coverage.