Junior Technical Support Engineer

📋 Description

• Respond to customer requests through support tickets, phone calls, and other supported channels.
• Manage assigned tickets from initial investigation through resolution or escalation, keeping
• Ask focused questions and gather the details needed to understand the issue, assess its impact, and
• Troubleshoot and reproduce issues using available tools, logs, documentation, and test environments.
• Investigate common application, configuration, browser, network, and environment-related issues.
• Explain troubleshooting steps, findings, recommendations, and resolutions in clear language for

🎯 Requirements

• 0–2 years of experience in technical support, help desk, customer-facing technology, or a related
• A bachelor's degree in a related field, or an equivalent combination of education, technical
• Experience providing customer service or technical assistance in a professional setting.
• Experience with SaaS products, web applications, or enterprise software.
• Exposure to APIs, single sign-on (SSO), networking, application troubleshooting, or related

🎁 Benefits

• Healthcare, dental, parental planning, and mental health benefits
• Disability income benefits
• Life and AD&D insurance
• 401(k) plan and match
• Paid time off
• Fitness reimbursements