Key Account Manager, Enterprise Merchants

📋 Description

• Manage and grow a portfolio of high-value enterprise merchant accounts through strategic planning
• Pitch and implement marketing campaigns and new product offerings to drive incremental GMV
• Leverage CRM platforms, analytics tools, and AI-assisted automation to streamline workflows
• Collaborate with sales, product, and customer success teams to identify new opportunities, resolve
• Support merchant engagement across multiple cities in Malaysia as business needs require

🎯 Requirements

• 5+ years of experience in account management, sales, or a related field, preferably managing
• Proven track record of consistently meeting or exceeding revenue and customer satisfaction targets
• In-depth knowledge of payment processing, merchant services, and related technologies, or
• Proficiency with CRM software (Salesforce or equivalent) and ability to leverage data analytics to
• Comfort using AI tools and automation platforms to enhance daily workflows and improve operational
• Willingness to travel across Malaysia to meet and support merchant partners

🎁 Benefits

• Term Life Insurance
• Medical Insurance
• GrabFlex flexible benefits
• Parental leave
• Birthday leave
• Love-all-Serve-all (LASA) volunteering leave