Key Account Manager (f/m/d)

📋 Description

• Serve as strategic contact for fund managers across all touchpoints.
• Lead post-sales lifecycle from onboarding to upsell with cross-dept collaboration.
• Build trust-based relationships and translate needs into insights.
• Own and optimize metrics: NPS, retention, NRR, escalation.
• Collaborate with Head of Customer Success to refine and scale our CS strategy.

🎯 Requirements

• 3+ years of professional experience; 1–3 years in enterprise Account Management or CS.
• Manage complex high-value relationships and engage with senior stakeholders.
• Strong analytical and communication skills; tailor approach to diverse audiences.
• Proven track record in fast-moving, high-growth environments.
• English required; German is a strong advantage.

🎁 Benefits

• Network with investors and private market players.
• Diverse team with energy and ownership.
• Flexible hours with hybrid setup (3 days/week in office).
• 4 remote calendar weeks per year.
• 28 days vacation + 2 company days + local holidays.
• Competitive compensation package.
• Great tech and work setup with everything you need.