Key Lead

📋 Description

• Lead a warm, inclusive shopper experience on the floor and in fitting rooms.
• Coach Sales Associates in real time to hit targets.
• Lead during peak periods using real-time KPIs to boost sales.
• Guide customers to the right Knix products, including bra fittings.
• Maintain up-to-date product knowledge and communicate it clearly.
• Resolve conflicts calmly and constructively on the floor.

🎯 Requirements

• 2+ years in apparel or lifestyle retail; leadership role.
• Able to coach and motivate a sales team to success.
• Proven use of KPIs and insights to drive real-time decisions.
• Resourceful and proactive, with strong conflict-resolution skills.

🎁 Benefits

• Competitive pay with base salary plus monthly bonus.
• Product discount up to 50% on Knix products.
• Health benefits starting day one; mental health & wellness support.
• GRSP retirement plan with up to 3% match.
• Parental leave top-up up to 80% of salary.
• Inclusive culture with growth opportunities.