Key Lead (Calgary)

📋 Description

• Meet and exceed store sales goals by driving key metrics, specifically Conversion Rate and Average
• Help team members understand their role in driving store KPIs through effective use of selling
• Demonstrate a deep understanding of the Knix selling model, executing it flawlessly on the sales
• Act as leader on duty—opening and closing the store, leading team huddles, communicating daily
• Ensure compliance with all operational workflows, POS systems, loss prevention measures, and health
• Maintain visual standards, keeping floors stocked, size runs organized, and displays clean, and

🎯 Requirements

• 1–2+ years of retail experience, with previous keyholder, supervisory, or leadership experience
• Proven success in hitting sales targets and understanding core retail metrics (Conversion, AOV, UPT)
• Strong proficiency in structured retail selling models
• Strong interpersonal skills with a passion for mentoring, coaching, and building strong
• Resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate
• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age

🎁 Benefits

• Inclusive culture
• Competitive Pay: Base Salary plus Monthly Bonus eligibility
• Generous Discounts on Knix products and Gratis Program
• Health benefits program that starts on your first day
• Access to a mental health & wellness platform offering therapy and coaching sessions
• Growth Opportunities for professional development and career progression