Key Lead, DC

📋 Description

• Lead a people-first store culture aligned with Glossier values.
• Model Glossier's mission and inclusive values; uphold Code of Conduct.
• Manage daily coverage, breaks, and shift huddles for smooth ops.
• Drive frontline customer experience; coach for service excellence.
• Track KPIs and communicate performance updates to the team.
• Build local partnerships and store events to grow presence.

🎯 Requirements

• 2+ years supervisory experience in fast-paced retail, customer service, or hospitality.
• Experience promoting a people-first, inclusive team culture.
• Strong communication practices: ongoing, clear, structured.
• Proven ability to motivate and inspire teams; high engagement.
• Willingness to roll up your sleeves and jump in when needed.
• Passion for delivering exceptional customer and employee experiences.

🎁 Benefits

• Competitive benefits package; see Glossier career page for details.
• Opportunities for growth and professional development.
• Inclusive, supportive culture with recognition programs.