Key Lead (Upper Canada Mall) - New Store Opening!

📋 Description

• Create an inclusive, confident customer experience on floor and fitting rooms.
• Coach Sales Associates in real time to meet targets.
• Lead the floor pulse with real-time data to coach on the fly.
• Guide customers to Knix products, including bra fittings.
• Stay knowledgeable on product assortment and share expertise.
• De-escalate challenging interactions with honesty and care.

🎯 Requirements

• 2+ years in apparel retail; lead or senior role.
• Lead, coach, and motivate a team to drive results.
• Use KPIs and insights to inform real-time decisions.
• Resolve conflicts calmly with staff and customers.
• Must be legally eligible to work in Canada; 18+; lift 25 lbs.
• Part-time and full-time permanent positions available.

🎁 Benefits

• Competitive pay with monthly bonus.
• Product discount up to 50%.
• Health benefits from day one.
• Mental health & wellness support.
• Parental leave top-up up to 80%.
• Inclusive culture with growth opportunities.