Knowledge Analyst

📋 Description

• Manage and review Knowledge Articles per CSC processes
• Develop and promote Knowledge Management activities across ICT teams
• Ensure new Knowledge Articles are reviewed before publication
• Archive outdated articles and regularly review existing ones
• Improve First Time Fix and customer satisfaction via knowledge sharing
• Collaborate with Problem Management to record, manage and use workarounds

🎯 Requirements

• Experience working within an ITIL role
• Good understanding of Service Management processes
• Self-motivated and flexible
• Ability to work under pressure
• Experience using a Service Management Tool
• Excellent knowledge of MS Excel

🎁 Benefits

• Private Medical Cover funded by NEC for Employees
• 25 days paid holiday with the option to buy/sell
• 4x basic salary life assurance funded by NEC
• Group Pension Plan with employer contributions up to 8.5%
• Flexible benefits to suit your needs
• LinkedIn Learning access for all colleagues