Knowledge Base Writer

📋 Description

• Create, edit, update, and publish knowledge base content to standards.
• Maintain knowledge base structure for easy navigation.
• Partner with subject matter experts to address content gaps.
• Perform user management: create users, set access levels, reset passwords.
• Analyze feedback and metrics to identify improvements and content enhancements.
• Manage end-to-end article workflow from investigation to publishing.

🎯 Requirements

• Excellent writing, editing, and QA before publication.
• Ability to interpret complex information into clear content.
• Proficient with CMS and documentation tools.
• Knowledge of SEO principles to improve content visibility.
• Strong research and validation for accuracy and alignment.
• CMS experience; client management desirable; IT/Business student.