KYC Representative

📋 Description

• Verify customer documents during onboarding for authenticity.
• Serve as POC for escalations; provide case updates; resolve quickly.
• Identify issues/opportunities and escalate to manager.
• Assist and engage in additional projects or tasks.
• Oversee SLAs to align with team and business goals.
• Maintain adherence to local and global KYC standards and procedures.

🎯 Requirements

• Strong customer-centric mindset.
• Mandarin and English oral/written communication.
• Quick learner with adaptability; able to work under pressure.
• Detail-oriented, proactive problem solving; cross-team collaboration.
• KYC knowledge is a plus.
• External candidates: college degree or above; global payments experience a plus.

🎁 Benefits

• Learning opportunities and growth.
• Collaborative, inclusive culture.
• Global teamwork across regions.
• Impact on customer onboarding and KYC processes.