Everience

501-1000
100 jobs posted

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L1 IT Customer Support French & English

Added

2 hours ago

Location

🌍 Europe

Type

Full time

Salary

Salary not provided

Related skills

windows hardware email outlook chat

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📋 Description

Provide IT solutions via phone, email or chat
After training, troubleshoot office apps, Windows, internet, and hardware
Assist resolution of customer issues to improve satisfaction
Follow up on existing backlog
Meet project's performance indicators
Escalate complex issues to other teams

🎯 Requirements

Fluent French and English (B2/C1)
Training provided; formal education not mandatory
Previous customer support experience is a plus
Strong customer service, listening, and interpersonal skills
Ability to multitask in a dynamic environment
Willingness to work in shifts

🎁 Benefits

Permanent contract
Central offices with great city view and facilities
Competitive salary and performance bonus
Expense account for holidays
Meal tickets and gift vouchers
Training opportunities and medical package

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