Provide accurate and optimal IT solutions via telephone, e-mails or chat
Troubleshoot issues related to Office, Windows, Outlook, Internet, specific applications, and
Assist in resolution of customer and support issues
Follow-up on existing backlog
Comply with project performance indicators
Communicate with other teams and escalate complex issues

🎯 Requirements

Fluent French and English (B2/C1)
Customer service skills: client orientation, active listening, interpersonal skills
Ability to work in a dynamic environment and multitask
Availability to work in shifts
Previous customer support experience is an advantage
No technical degree required

🎁 Benefits

Permanent contract
Competitive salary
Performance bonus
Extra vacation days
Meal tickets and gift vouchers
Training opportunities

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