Provide accurate and optimal IT solutions via telephone, e-mails or chat
Troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware)
Assist in the resolution of customer and support issues to ensure a positive impact on customer
Follow-up the existing back-log
Comply with project’s performance indicators
Communicate with other designated teams and escalate complex issues

🎯 Requirements

Fluent German and English (B2/C1)
Previous customer support experience is an advantage
Excellent customer service abilities: client orientation, active listening and interpersonal skills
Ability to work in a dynamic environment and to multitask
Availability to work in shifts

🎁 Benefits

Permanent contract
Central building offices with an excellent view of the city, top facilities and equipment
Competitive salary
Performance bonus
Expense account for holidays
Meal tickets and gift vouchers

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