L1 IT Customer Support with German & English Part-time

📋 Description

• Provide accurate and optimal IT solutions via telephone, e-mails or chat;
• After an effective training period troubleshoot different issues (office, windows, outlook
• Assist in the resolution of customer and support issues to ensure a positive impact on customer
• Follow-up the existing back-log;
• Comply with project's performance indicators;
• Communicate with other designated teams and escalate complex issues.

🎯 Requirements

• Fluent German and English (B2/C1);
• Technical college or university not mandatory as training is ensured;
• Previous customer support experience is an advantage;
• Excellent customer service abilities: client orientation, active listening, interpersonal skills;
• Ability to work in a dynamic environment and multitask;
• Availability to work in shifts.

🎁 Benefits

• Permanent contract
• Central building offices with excellent view of the city, top facilities and equipment
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers