L1-L2 Service Desk Engineer

📋 Description

• Provide L1–L2 technical support for end users
• Maintain and monitor office IT infrastructure
• Install and support Windows and MacOS operating systems
• Troubleshoot hardware, software, networking, and system issues
• Perform regular maintenance, updates, and patching
• Handle support tickets and SLA-based issue resolution

🎯 Requirements

• 1–3 years in IT Support/Service Desk/Desktop Support
• Experience with L1 and L2 support roles
• End-user devices in enterprise environments
• Windows 10/11 administration
• MacOS support; Linux knowledge a plus
• Endpoint security: patch management, antivirus, encryption

🎁 Benefits

• GROWE TOGETHER: Our team is our main asset
• DRIVE RESULT OVER PROCESS: We set clear, measurable goals
• BE READY FOR CHANGE: We adapt today to win tomorrow