L1-L2 Service Desk Engineer

📋 Description

• L1–L2 technical support for end users in a corporate environment
• Maintain and monitor office IT infrastructure (computers, laptops, peripherals)
• Install, configure, and support Windows and MacOS operating systems
• Troubleshoot and resolve hardware, software, networking, and system issues
• Perform regular system maintenance, updates, and preventive support
• Handle support tickets and ensure timely resolution per SLA

🎯 Requirements

• 1–3 years IT Support / Service Desk / Desktop Support
• Experience combining both L1 and L2 support
• End-user devices support in enterprise environments
• Strong knowledge of Windows 10/11 administration
• MacOS support experience (Linux knowledge a plus)
• Endpoint security: patching, antivirus, encryption
• Basic experience with Active Directory, SCCM, and VPN

🎁 Benefits

• Health & Wellness Focus
• Global Medical Coverage
• Growth Opportunities
• Benefits Programs (gym, stomatology, psych services)
• Performance-Driven Rewards
• Dynamic Work Environment