L1 Parchment Support Engineer

📋 Description

• Serve as the first point of contact for consumer inquiries through phone, live chat, and support
• Clearly and empathically explain complex policies, procedures, and technical steps
• Troubleshoot user issues and guide customers through our electronic systems
• Review and evaluate applications for completeness and compliance with guidelines
• Efficiently manage client inquiries through a web-based ticketing system
• Maintain accurate records and enter data across various platforms

🎯 Requirements

• Strong customer service skills, with a background in high-volume support environments
• Excellent communication and active listening abilities
• Experience troubleshooting hardware and software issues
• Comfortable using technology to solve problems and help others
• Strong organizational and time management skills
• Able to work both independently and collaboratively

🎁 Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and annual 'Dim the Lights' period in late December
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition
• The technology and tools you need to do your best work