L1 Support Engineer

📋 Description

• Troubleshoot and support Canvas end users via phone, web, and email.
• Act as liaison between customers and Level 2 Support.
• Handle tickets from admins, faculty, staff, and students.
• Escalate unresolved issues to Level 2 Support.
• Provide timely updates and documentation in the ticket system.
• Mentor and assist Level 1 teammates when needed.

🎯 Requirements

• High school diploma or equivalent.
• Fluent in English with strong reading, writing, speaking.
• Strong technical, troubleshooting, analytical abilities.
• Ability to work independently in a self-directed environment.
• Thrive in a fast-paced, agile environment requiring critical thinking.
• Ability to think quickly, communicate positively, and work proactively.

🎁 Benefits

• Competitive compensation; full-time employees participate in ownership program.
• Flexible work culture; remote, hybrid and in-office options vary by role/location.
• Generous time off including local holidays and our Dim the Lights period.
• Comprehensive wellness programs and mental health support.
• Learning and development resources including tuition reimbursement.
• The technology and tools you need to do your best work.