L1 Support Engineer - Portuguese (Part-time)

📋 Description

• Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and
• Validate and clarify reported issues
• Answer how-to questions
• Fix end-user issues resolvable through the Canvas user interface
• Replicate, troubleshoot, and describe simple bugs
• Keep thorough, clear, and complete records in the ticketing system

🎯 Requirements

• Ability to read, write and speak fluently in Portuguese
• Strong technical, troubleshooting, and analytical skills
• Proven ability to function in a self-directed environment
• Ability to excel in a fast-paced, agile environment
• Ability to handle clients professionally
• Strong written and verbal communication skills

🎁 Benefits

• Competitive compensation plus ownership program
• Flexible work culture
• Generous time off including local holidays and annual Dim the Lights period
• Comprehensive wellness programs and mental health support
• Learning and development resources including tuition reimbursement
• Technology and tools needed to do best work