Customer Issue Management and queue prioritization
Provide phone/chat support and track ticket status
Collaborate with Product Development, Finance, Legal, etc. for coordinated responses
Document customer interactions and create/update knowledge base articles
Continuous improvement of technical knowledge and product feedback

🎯 Requirements

Bachelor's degree in Computer Science
Excellent English communication (verbal/written)
Strong problem-solving and attention to detail
Experience with ticketing systems and customer support tools
Proficiency in Windows and Windows Server environments
Knowledge of networking principles and protocols

🎁 Benefits

Equal opportunity employer; diverse and inclusive workplace
Opportunity to contribute to OPSWAT products and growth

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