Own end-to-end resolution of incidents escalated from L1 support.
Perform advanced troubleshooting of Java/.NET applications, application logs, JVM parameters
Participate in and, where required, lead Major Incident (MI) bridges.
Perform detailed Root Cause Analysis (RCA) and coordinate permanent fixes.
Identify recurring incidents, operational trends, and preventive actions.
Provide clear and timely technical updates during production incidents.

🎯 Requirements

3–6 years of relevant experience in Application Support, Production Support, Production Operations
Bachelor’s degree in Engineering, Computer Science, Information Technology, or an equivalent
Strong experience in L2 Application / Production Support.
Strong fundamentals and troubleshooting skills in Java and .NET applications.
Strong knowledge of Unix/Linux environments.
Good understanding of networking concepts and application connectivity troubleshooting.

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