L2 IT Support Engineer

📋 Description

• Primary technical support contact for an assigned customer.
• Provide support via phone, email, remote tools, and ticketing platform.
• Investigate and resolve desktop, application, user, and access issues.
• Own support requests through to resolution or escalation.
• Build trusted relationships with customer users through responsive support.
• Collaborate with a remote MSP team to support business technologies.

🎯 Requirements

• Level 1.5 or Level 2 Service Desk/Internal IT Support experience.
• Experience supporting Microsoft 365 environments.
• Strong Windows desktop and laptop troubleshooting.
• Experience with user onboarding, offboarding, identity management.
• Experience supporting users via phone, email, and remote tools.
• Excellent troubleshooting, problem-solving, and customer service skills.

🎁 Benefits

• Australian Dollars salary payments.
• Medical insurance from day one for you + spouse.
• Home office setup allowance.
• Internet allowance to stay connected.
• Gym & wellness allowance.
• Regular team events and engagement activities.