L2/L3 Helpdesk Support Engineer

📋 Description

• Own and resolve L2/L3 escalations across multiple client environments, managing tickets through to
• Diagnose and resolve Microsoft 365 issues spanning Exchange Online, SharePoint, Teams, licensing
• Administer and troubleshoot Entra ID environments, including users, groups, Conditional Access
• Troubleshoot client network environments, including firewalls, switches, VPNs, wireless
• Manage and support the Kaseya/Datto technology stack for monitoring, patching, remote support
• Assist with L1 support tickets when required and work collaboratively with first-line engineers to

🎯 Requirements

• At least 2–3 years of experience within an MSP or comparable multi-client IT support environment
• Strong practical experience administering Microsoft 365, including Exchange Online, SharePoint
• Strong knowledge of Microsoft Entra ID (Azure AD), including user and device management
• Solid networking fundamentals covering TCP/IP, VLANs, routing and switching, firewalls, VPNs, DNS
• Ability to independently investigate and resolve complex connectivity and infrastructure issues
• Practical experience with the Kaseya/Datto ecosystem, including Datto RMM, Autotask/BMS, and Datto

🎁 Benefits

• Get paid in Australian Dollars
• Medical insurance from day one for you + spouse (or parents if unmarried)
• Generous OPD coverage from doctor visits to all your medical needs
• Home office setup allowance to build your ideal workspace
• Internet allowance to keep you connected
• Gym & wellness allowance to stay fit and balanced