L2/L3 Support Engineer

📋 Description

• Deliver Level 2 and Level 3 support across cloud, infrastructure, networking, and endpoint
• Diagnose and resolve escalated technical issues efficiently while maintaining ownership through
• Manage support requests across ticketing, remote support, email, and phone channels.
• Maintain clear and professional client communication throughout the support lifecycle.
• Escalate highly complex issues appropriately while retaining accountability for outcomes.
• Meet agreed SLAs and follow established operational procedures.

🎯 Requirements

• 4+ years of experience within an MSP environment.
• Proven experience in Level 2 and/or Level 3 IT support.
• Strong troubleshooting capability across infrastructure, cloud, networking, and endpoint
• Hands-on Microsoft 365 experience, including Intune, Entra ID, Exchange Online, and policy
• Strong Windows Server administration skills, including Active Directory and Group Policy.
• Basic experience administering and troubleshooting Hyper-V.

🎁 Benefits

• Get paid in Australian Dollars.
• Medical insurance from day one for you + spouse (or parents if unmarried).
• Generous OPD coverage from doctor visits to all your medical needs.
• Home office setup allowance to build your ideal workspace.
• Internet allowance to keep you connected.
• Gym & wellness allowance to stay fit and balanced.