Provide level-2 support for experience innovation initiatives.
Handle day-to-day support activities (ticket management, monitoring, reporting, recoveries).
Maintain SLAs and prioritize tickets for quality resolution.

🎯 Requirements

In-depth knowledge and troubleshooting skills.
Expertise on SFB2C, Order Management system and ITIL process on incidents.
Understanding end-to-end e-commerce workflow.
Hands-on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, Open Search
Monitoring SFTP batch jobs and system alerts.

🎁 Benefits

Hybrid work options (country-dependent).
Learning and development with access to cutting-edge tools and experts.

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