L2 Support-Associate Developer

📋 Description

• Role focused on experience innovation and support for customers.
• 4+ years of experience and a growth mindset.
• Collaborate with teams to deliver seamless customer experiences.
• Work in an Agile environment and assist in daily support activities.
• Monitor and resolve incidents to maintain SLAs.
• Support tools familiarity is a plus (Service Now, Dynatrace, etc.).

🎯 Requirements

• In-depth knowledge and troubleshooting skills.
• Experience with SFB2C, Order Management and ITIL incidents.
• Understanding end-to-end e-commerce workflows.
• Hands-on experience with support tools (Service Now, Dynatrace, Grafana, Kibana, OpenSearch
• Monitoring SFTP batch jobs and system alerts.

🎁 Benefits

• Hybrid work options (country-dependent).
• Learning and development with access to tools and experts.