L2 Technical Support Engineer

📋 Description

• Diagnose and resolve complex technical issues from tier 1.
• Provide remote sessions with customers via phone, chat, or case system.
• Triage and escalate issues to Tier 3 with SLA adherence.
• Reproduce issues in lab environments and validate fixes.
• Collaborate with Tier 1 and Tier 3 to improve support processes.
• Maintain CSAT through timely, accurate responses.

🎯 Requirements

• Bachelor’s degree in CS or related field, or equivalent experience.
• Strong knowledge of Windows and Windows Server.
• Linux basics and networking fundamentals.
• Experience with Docker and Kubernetes; AWS and/or GCP familiarity.
• Scripting with Bash, PowerShell, or Python.
• Excellent English communication (spoken and written).

🎁 Benefits

• Global team with impactful security products.
• Collaborative culture and teamwork.
• Career growth and continuous learning.
• Equal opportunity employer with inclusive policies.